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Frequently Asked Questions

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Health & Safety

  • Motion Sickness: Virtual Verse XR brings the world of virtual reality to life with fully immersive experiences. We've taken great care to ensure that our room-scale designs provide users the freedom to move around unhindered, minimizing the risk of motion sickness. We understand that the difference between your actual and perceived motion can cause discomfort, which is why we use cutting-edge technology that tracks your movement in real time. Enjoy a fully immersive VR experience like never before.

  • Cleaning and Sanitization Process: As cleanliness is a big deal for us we decided to use CleanBox with our VR goggles and remotes. CleanBox uses UVC disinfection. Cleanbox UVC LED products have been independently lab-validated to ensure each Cleanbox product effectively eliminates 99.999% of all contagions. Engineered to impact every surface and shadow of the device cleaned, Cleanbox UVC LED disrupts the DNA and RNA viruses, bacteria, germs, and fungi, killing up to 99.999% of pathogens. All other equipment is sanitized after each use. Sanitizing our equipment and facilities is a standard procedure.

Booking & Pricing

  • Is VR worth the price? Absolutely. This isn’t a passive experience — it’s active, immersive, and built for connection.Every player gets their own VR gear, a dedicated space, and their own role in the game.You’re not just watching VR — you’re inside it.

  • What Payments are Accepted: We accept Cash and Credit/Debit Cards.

  • What if I have to change or cancel a reservation?

    • Please refer to specific booking Cancellation Policy.

    • No-shows on the day of the booking will be charged full price.

Changes to bookings are not guaranteed and are subject to the availability of the requested change. Please reach out to us directly (509)707-0121 to change your booking.

  • Do you offer gift cards? Yes. Gift cards can be purchased online or in-store. All gift card sales are final. Gift cards are nonrefundable. Lost, misplaced, or stolen gift cards are non-replaceable.

  • What size groups can I bring?

    • Games are built for 2-4 players.

    • Escape Rooms are built for 2-6 players (Parvus Box & B Block Breakout limited to 4 players).

    • When booking a party, players are limited to 8. (2-4 People per game).

      • Additional spectators are welcome.

Gameplay

  • How Many People in a Game: Some game options have the ability to run one person at a time. Some game options require two people. The maximum amount of players at one time is four. The escape rooms are built for 2-6 people, except Parvus Box and B Block Breakout which are limited to 4. Parties can have a maximum number of 30 guests with 8 game play participants.

  • Can We Take Photos?: Yes! We encourage sharing your experience with your friends and loved ones. You can always ask your host to take pictures or videos as well.

  • Are Videos Included: Bystanders are more than welcome to record and share the video of your game-play for you. Our staff is happy to take additional pictures or recordings during your session.

The Experience

  • What Should I Wear?: Light comfortable clothing is best. This is an active experience so make sure you wear something comfortable to move in.

  • When Should I Arrive? What is Your Late Policy?: The best time to arrive is 10 minutes early. To ensure other guest bookings are not impacted we have a strict 5-minute grace period. Tardiness beyond 5 minutes will result in a $50 fee with the rest of your initial payment being applied to a future booking.

  • Can I Wear Glasses?: Yes and no. Headsets will fit over some, not all glasses.

  • Do you Accept Walk-Ins? To make sure every group gets our full attention (and the arena all to themselves!), we operate by appointment. Book online to secure your spot—we can’t wait to host your next adventure!

  • How long is the Experience? Experience length varies from 10 to 60 minutes long. The experience includes waiver confirmation, game choices, and gearing up. Escape rooms are roughly a 60-minute experience with 50 minutes of game play.

  • Is there a Minimum Age Requirement?  For any game play we recommend ages 5 and up. Escape rooms we recommend ages 10 and up. All minors must have an adult to sign a waiver. 

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